How to Put Employees First to Win Customers
[Webinar] Tuesday, August 26, 2014
at 10 a.m. PDT/1 p.m. EDT
Register Today 
89 percent of consumers claim they would do business with a competitor after receiving poor customer service, and 86 percent are willing to pay for a better experience.1
Today’s marketplace has made it not only impractical, but unrealistic for brands to differentiate themselves based on product or price alone. Consumers want—and expect—a delightful customer experience.2 So, delighting customers is imperative if companies want to thrive in today’s marketplace.
In order to drive repeat customers, your employees must be engaged, aligned to the company values and business objectives, and recognized for their contributions to the organization. This will inspire your employees to go the extra mile for your customers.
Register for this webinar to hear from top-tier employers like MGM Resorts International that are committed to engaging employees to achieve higher levels of customer satisfaction and greater business success. You’ll hear their unique success stories and learn why these companies have earned their place on the Achievers 50 Most Engaged Workplaces™ Awards list.
1. Ibid
2. 2011, Oracle, Customer Experience Impact Report
Christopher Henry
VP of Talent & Organizational Development,
MGM Resorts International
Cheryl Kerrigan
VP of Employee Success,
Achievers
