CTA Officially Launches New Chatbot to Improve Customer Interaction with the Agency
04/24/2024
The Chicago Transit Authority (CTA) launched the Chat with CTA chatbot, a new virtual automated service featured on transitchicago.com. This communication tool allows riders to report issues, provide feedback, and receive answers in real-time. Additionally, it provides CTA with valuable customer feedback where improvements are needed or informs the agency on the things it’s doing right. Chat with CTA was created through a dynamic partnership with Google Public Sector.
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CTA Officially Launches New Chatbot to Improve Customer Interaction with the Agency