Get on the Fast Track to Help
Computers, phones, gadgets, and other kinds of tech products may work fine out of the box, but sooner or later, they're likely to have some kind of issue that you'll need to troubleshoot or fix.
Customer Support is theoretically there to help, but calling can be a disappointingly unpleasant experience. Websites may bury the 800 number, automated systems at the other end of the phone mishear words, and you spend most of your time either pressing buttons or shouting "Yes" and "No" at the phone. All this keeps you from doing the only thing you really want to do: talk to an actual human being who can solve your problem.
How to Navigate Customer Support
To help you avoid all that frustration, we've compiled a list of customer support phone numbers and tips for navigating to an actual person. From retailers to wireless carriers to cable providers to manufacturers, calling these numbers and following a few easy steps will get a real person on the line before you know it.
While most numbers have automated front ends full of prompts to ignore, and different companies have different instructions for navigating their service hotlines, immediately asking for a representative or simply pressing 0 or # as many times as needed tends to lead to faster human interaction. Also, different companies have different hours of operation, but calling during the week during typical work hours increases your chances of connecting to actual person. Just be aware of differences in time zones. If you're interested in contacting a company not on the list, ContactHelp.com and GetHuman.com are also great resources to check out.
For services designed to help consumers when things go wrong, most technical support lines try their hardest to delay customers from speaking to a real person as long as they can. So follow these tips and don't give up. Living, breathing help will be on the phone before you know it.
Have you had a great customer service experience? We'd like to know.
Cable Provider Customer Support Numbers
Having your account information for your cable provider ready will get you to a live contact sooner.
AT&T U-verse: Call 1-800-288-2020. Say the phone number associated with the account and wait to be connected.
Cablevision (Optimum): Call 1-866-218-3025. Pick your language, enter the phone number associated with the account and wait to be connected.
Charter Communications (Spectrum): Call 1-833-694-9259 and keep pressing 0.
Comcast: Call 1-800-934-6489 and keep pressing #.
Cox Communications: Call 1-888-566-7751 and wait for an agent to pick up.
DirecTV: Call 1-888-777-2454. Say the word "Yes" and wait to be connected.
Dish Network: Call 1-800-333-3474. Press 1 and then keep pressing 0.
Time Warner Cable: Call 1-800-892-2253 and keep pressing #, describe your problem, and wait.
Verizon FiOS: Call 1-888-553-1555 and keep pressing 0.
Tech Manufacturer and Service Customer Support Numbers
Acer: Call 1-800-571-2237, describe your problem and your product ID number, and wait.
Apple: Call 1-800-692-7753 press 0, say your question topic, and wait.
Asus: Call 1-510-739-3777 and press 0, then 1, then select the number for your question topic.
Belkin: Call 1-800-223-5546 and dial 2263.
BlackBerry: Call 1-877-255-2377. Press the numbers for your question topic, and wait.
Brother: Call 1-800-284-4329, and keep pressing 0.
Canon USA: Call 1-800-828-4040 and press #.
Dell: Call 1-800-624-9896. Press 0 thrice.
DJI: Call 1-818-235-0789, press 1, then 5.
Epson: Call 1-800-533-3731 and press 2.
Google: Call 1-855-836-3987, press the numbers for your product type, and wait.
Hewlett-Packard: Call 1-800-474-6836 and keep pressing 0 (this takes a while).
HTC: Call 1-866-449-8358, select your language, and you'll be connected to be a live rep.
Hulu: Call 1-877-485-8411 and wait for a representative to pick up.
Lenovo: Call 1-855-253-6686, press 3, then 1.
LG: Call 1-800-243-0000 and say "customer service" and either speak the name of your device, or wait and press the number for your device.
Logitech: Call 1-646-454-3200. Press 1 then keep pressing 0.
MakerBot: Call 1-347-334-6800 and press 3.
Microsoft: Call 1-800-642-7676. Press 0 three times, then press 3.
Motorola: Call 1-866-289-6686 and press #, then 3, then 1.
Netflix: Call 1-888-638-3549 and press # if you don't get a live representative immediately.
Nikon: Call 1-800-645-6678. Press 1 twice.
Nintendo: Call 1-800-255-3700, press 0 and wait.
Olympus: Call 1-888-553-4448. Press 1, then 4, then # twice.
Panasonic: Call 1-800-211-7262. Press #, then 1, then keep pressing 0.
Philips: Call 1-888-744-5477. Select your language, then press 0, then 6.
PlayStation: Call 1-800-345-7669 and press 4.
Razer: Call 1-888-697-2037, press the number for your question topic, and wait.
Samsung: Call 1-800-726-7864 and keep pressing #.
Sony: Call 1-800-222-7669 and keep pressing 0.
Sharp: Call 1-800-237-4277. Press 1 then press the number for your question topic.
Swagway: Call 1-844-299-0625 and press 3.
Toshiba: Call 1-800-457-7777. Pick your language, press 1, then 2, then 4, then #.
Vizio: Call 1-888-849-4623 and press 1.
Xbox: Call 1-800-469-9269 and keep pressing 0.
Tech Retailer Customer Support Numbers
For the tech-savvy, many retailers offer help through email and online chat, and they will ask you to fill out the nature of your problem online before calling. But here are the numbers if you prefer to speak to a person on the phone.
Amazon: Call 1-866-216-1072, describe your problem, and wait.
Best Buy: Call 1-888-237-8289 or 1-888-BEST-BUY and keep pressing 0.
Costco: Call 1-800-955-2292 and press 0 twice.
eBay: Call 1-866-540-3229 and keep pressing 0.
GameStop: Call 1-877-676-4263 and wait to be connected.
Target: Call 1-800-440-0680, press the numbers for your question topic, and wait.
Valve: Call 1-425-889-9642, press 0, leave a message, and wait for someone to call you back.
Walmart: Call 1-800-925-6278. Press 2, then 1, then 3. Press 1 if you have an existing order number, and 2 if you don't. Then 2 again. Be careful, pressing # drops the call.
Wireless Network Customer Support Numbers
Like cable providers, wireless networks will typically want you to have your account or device information ready before being connected to a live representative.
AT&T: Call 1-800-331-0500, press 0, and wait to be connected.
Boost: Call 1-888-266-7848. Keep pressing #, press the number for your question topic, and wait.
DirecTV: Call 1-888-777-2454. Say the word "Yes" and wait to be connected.
Dish Network: Call 1-888-333-3474. Press 1, then 2.
Metro PCS: Call 1-888-8METRO8 or 1-888-863-8768 and keep pressing 0.
Sprint: Call 1-888-211-4727. Press # twice, then press 0.
Straight Talk: Call 1-877-430-2355. Press 1, then 5, then press # three times.
T-Mobile: Call 1-877-453-1304. Press # three times.
Time Warner Cable: Call 1-800-892-2253 and keep pressing #, describe your problem, and wait.
Verizon: Call 1-800-922-0204. Press # then 6. Enter the phone number associated with your account, and wait to be connected.
Virgin Mobile: Call 1-888-322-1122 and press # then 6. Enter the phone number associated with your account, and wait to be connected.
Verizon FiOS: Call 1-888-553-1555 and keep pressing 0.
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