The front line is
your bottom line
[Whitepaper] Put employees first to win customers.
Today, the customer experience is an increasingly important element in the race to become a winning brand. The way customers feel interacting with companies is frequently more important than both product and price. But disengaged front-line employees often create negative customer experiences—and they’re driving away customers and their purchasing power to an ever-growing number of competitors.
In our latest whitepaper, Disengaged Employees Fire Customers, discover:
- The factors behind the evolving world of customer expectations
- How engaged employees drive customer happiness
- Strategies you can use to create a highly-engaged workforce starting now
"If you figure out how to make employees happy and customers happy, then the business just kind of takes care of itself." - Tony Hsieh, CEO, Zappos
