The Account Coordinator is responsible for assisting account teams with the management and growth of client relationships and for the quality and results of our complex mobile marketing programs. He/she is responsible to successfully manage multiple projects, deadlines and client contacts and is a valuable member of the team that executes our cutting edge mobile marketing campaigns.
The top candidate will partner with the Account Manager and other senior team members to ensure the overall success of Vibes’ clients including consumer brands, premier television, cable & radio broadcasters, sports teams, media & entertainment companies, agencies, and wireless carriers. Key to this role will be a passion for client service excellence, continuous improvement and the ability to provide innovative mobile marketing solutions that align with our clients’ goals & objectives.
This is a unique opportunity to leverage your passion for digital marketing, commitment to client service excellence as well as project management expertise to impact the dynamic mobile marketing industry. Opportunity for advancement and higher levels of responsibility exist based on company and individual performance. This positionis located in downtown Chicago at 300 West Adams.
Responsibilities:
- Execute mobile marketing campaign set-up, programming, monitoring and reporting
- Prepare project timelines and manage internal communication on client specific marketing campaign details, status and next steps
- Set up and manage projects in event management system including short-code reservation, basic message flows and equipment requests
- Assist with ongoing client communication including regularly scheduled meetings & calls and provide exceptional follow up Implement client changes on the fly with a quick turnaround for approval
- Understand clients’ ROI to their customers and contribute actionable solutions to their goals and objectives
- Test programs to ensure reliability, accuracy and quality standards are met and exceeded
- Monitor campaign results and complete statistical tracking and analysis
- Deliver detailed, crisp & timely reports on campaign results
- Review programs for compliance with Mobile Marketing Association best practices guidelines
- Work with account leads to ensure appropriate legal reviews are complete and campaigns are updated accordingly
- Provide administrative support for account team including meeting coordination and campaign prize fulfillment
- Provide event marketing support by contributing to the planning and development of client sponsorship events including sporting, concert and other entertainment marketing events
- Contribute to project profitability by understanding how timelines and accuracy contribute to the bottom-line