Cisco Is Using AI to Make Conference Calls More Productive
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Cisco Systems Inc., the biggest provider of computer networking gear, is trying to embed its Webex collaboration services deeper into the workplace by using artificial intelligence software to make conference calls easier.
The company Tuesday introduced enhancements to a product it says is used by 130 million people a month. The update, including a new version of the Webex Assistant, will make the system more aware of who’s using it, provide greater information about participants on a conference call and offer informed choices about what users want to do.