Excerpt

The Institute of Medicine Roundtable on Health Literacy serves to educate the public, press, and policy makers regarding issues of health literacy. Given the importance of health literacy issues in eHealth, the Roundtable decided to hold a workshop to explore and discuss strategies for improving the ways in which information and communication technologies address the needs of those with low health literacy and language barriers. A planning group designed a workshop to answer the following questions: What is the current status of communications technology, particularly electronic records systems? What are the challenges of communication technology used for populations with low health literacy? What are the strategies for increasing the benefit of these technologies for populations with low health literacy?

Contents

• The National Academies
• Members of the Planning Group for the Workshop on Health Literacy, eHealth, and Communication: Putting the Consumer First
• Roundtable on Health Literacy
• Reviewers
• Acknowledgments
• 1. Introduction
• 2. Overview of Issues
  • OVERVIEW OF eHEALTH
  • SKILLS ESSENTIAL FOR eHEALTH
  • STRATEGIES FOR RAISING HEALTH LITERACY IN ARIZONA MEDICAID MEMBERS: NEW APPROACHES FOR STATE MEDICAID “HEALTH KNOWLEDGE BUILDERS”
  • DISCUSSION
• 3. Outcomes and Challenges of eHealth Approaches: Panel 1
  • INTERNET APPROACHES FOR eHEALTH IN LOW-LITERACY AND LIMITED-ENGLISH-PROFICIENCY POPULATIONS
  • MY HEALTHeVET
  • DISCUSSION
• 4. Outcomes and Challenges of eHealth Approaches: Panel 2
  • USING TECHNOLOGY TO IMPROVE MIGRANT HEALTH CARE DELIVERY
  • A USER-CENTERED PERSONAL HEALTH RECORD: THE DESIGN AND DEVELOPMENT OF THE SHARED CARE PLAN
  • OBSERVATIONS FROM THE EXAM ROOM: PATIENT-CENTERED HIT IMPLEMENTATION IN DIVERSE PRACTICE SETTINGS
  • DISCUSSION
• 5. Emerging Tools and Strategies
  • A GUIDE FOR DEVELOPING AND PURCHASING SUCCESSFUL HEALTH INFORMATION TECHNOLOGY
  • DISCUSSION
  • HEALTH LITERACY, HEALTH INFORMATION TECHNOLOGY, AND HEALTHY PEOPLE 2020
  • DISCUSSION
• 6. Concluding Discussion
• References
• Appendixes
  • A Glossary of Terms
  • B Workshop Agenda
  • C Workshop Speaker Biosketches

Lyla M Hernandez, Rapporteur.

This project was supported by contracts between the National Academy of Sciences and the Academy for Educational Development (Unnumbered Award); Affinity Health Plan (Unnumbered Award), Kaiser Permanente (Unnumbered Award); American Academy of Family Physicians (Unnumbered Award); Merck & Co., Inc. (Unnumbered Award); Pfizer Institute (Unnumbered Award); Department of Health and Human Services (N01-OD-4-2139, TO#148); GlaxoSmithKline (G050002912).

Suggested citation:

IOM (Institute of Medicine). 2009. Health Literacy, eHealth, and Communication: Putting the Consumer First: Workshop Summary. Washington, DC: The National Academies Press.

Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the organizations or agencies that provided support for this project.

NOTICE: The project that is the subject of this report was approved by the Governing Board of the National Research Council, whose members are drawn from the councils of the National Academy of Sciences, the National Academy of Engineering, and the Institute of Medicine.