On July 11th, 2010, Tom Gerhardt and I had an idea for an iPhone accessory: a tripod mount that doubled as a stand. Five months later, customers began to receive our product, the Glif, in the mail. This turnaround, from idea to market in five months by two guys with no retail or manufacturing experience, signifies a shift in the way products are made and sold – a shift only made possible in the last couple years.
The best compliment anyone could give us about the Glif project is that it inspired them to take their creative idea to fruition. The purpose of this piece is two-fold: to give an inside look at our creative process, and to offer guidance and inspiration for those who have their own ideas they’d like to see brought to reality.
Design
Although neither Tom nor I have a background in industrial design, our education in design and the iterative design process served us sufficiently throughout the project. Like all projects, it began with the kernel of an idea, and our excitement for the idea led us to begin sketching immediately.
From the beginning, it was clear that simplicity was going to be a key tenet of our design. Not just for philosophical reasons, but to keep the design focused, and quite frankly, achievable. We knew that any complication to the manufacturing (moving parts, assembly, etc.) would make the project less likely to succeed.
Aside from the video, there are some other key components to a Kickstarter campaign that are imperative to the success of the project. Craig Mod’s beautiful write up on his own successful Kickstarter project was invaluable to us, especially regarding strategy behind pricing tiers. It’s a must read for anyone looking to fund a project on Kickstarter.
If there was one mistake we made in setting up the pricing tiers, it was attempting to embed different shipping costs (for domestic, Canadian, and international) within the tiers. This ended up confusing quite a few people, and we did a poor job communicating how this was meant to work. Best advice: however simple you think your pricing tiers are, make them even simpler.
One of the most valuable (and humorous) classes I took while in grad school at Parsons was called ‘Internet Famous.’ It was taught by Jamie Wilkenson, James Powderly, and Even Roth, no strangers to the Internet fame game. The goal of the class was simple: to try to get noticed on the Internet. As silly and narcissistic as that sounds, it provided an invaluable exercise in attempting to understand what makes the web tick, and more specifically, how to get traffic. The key take-away I got out of this class is to be proactive. The bloggers will rarely come to you; it is your task to make their job easier by seeking them out and providing the pertinent information.
If you are looking to promote your project, it mostly likely falls into a niche category that is covered by an influential blogger. Seek them out.
Our niche could be described as 'designy-early-adopter-Apple-fans,’ which incidentally falls right into John Gruber’s wheelhouse. I had the fortune of having a modest rapport with Mr. Gruber, as he has linked to this blog a few times in the past. Needless to say, our Kickstarter page experienced a dramatic 'Gruber Bump.’ To wit, we reached our initial $10,000 funding goal 1 hour and 25 minutes after the post went live on Daring Fireball. And it didn’t stop there.
Some press (including CNET) primarily linked to theglif.com instead of our Kickstarter project page, hence the inflated figure. Perhaps most interesting (to us at least) is how high Facebook placed, even though we made virtually no effort to publicize there (electing instead for Twitter). That Zuckerberg character must be on to something.
Another surprising trend we noticed is how many international backers we had. I had originally guessed it would be about 5-10% of our total contributors, but it ended up accounting for over 30%. Once we opened the online store at theglif.com, that figure climbed to over 50%. I suppose it’s not surprising; the iPhone is available worldwide and the Internet knows no boundaries.
Obviously, we were blown away by the response our project received. We had about a 24 hour visit to cloud nine before we got down to brass tacks. The project had blown up to a scale we weren’t expecting, and a whole new series of challenges were present. A good problem to have.
Reality
Finding a manufacturer was our first order of business. When we imagined the scale being much smaller, we had planned on using ProtoMold for the injection molding, and we would melt the brass tripod inserts into the Glif manually. This was thrown out the window after the first day of funding, when the scale became too large to reasonably still expect to do that.
We found some companies through Google searches; others contacted us directly after hearing about our project and knew we were looking for a manufacturer. We ended up speaking with and getting quotes from six companies. All but one worked out of the US but maintained the actual manufacturing facilities in China. That 'one’ is the company we ultimately picked.
Premier Source is a division of Falcon Plastics, both of which are located in Brookings, South Dakota. We chose them for a few reasons. From the onset, they just 'got’ the project. It was very easy to communicate our goals and objectives when they already had a very good idea of what we were trying to create. It was also important to us that their facilities were located in the United States. Visiting the facility was an amazing experience, and allowed us to fully understand how our project was being created. That’s not to say we couldn’t have visited a facility overseas, but it certainly would have complicated things.
We sent a 3D model of the Glif to Premier Source, and Joel (the engineer who worked on our project) began creating a model of how the mold itself would be designed. Once approved, they ordered the steel and machined it using a variety of processes, including one called Electrical Discharge Machining.
The next big problem to solve was order fulfillment. We could handle the ~500 orders of 3D prints, but there was no way we could efficiently ship out over 5000 orders. Enter Shipwire.com. Shipwire stores your inventory in several possible warehouse locations, and will take care of fulfilling your orders. It’s costly, relatively speaking (now I know what the 'handling’ part of 'shipping & handling’ is for) but completely worth it. The great thing about Shipwire is they tie directly to the online store we built (using Shopify), so orders are sent from the store to the warehouse, seamlessly. When Shipwire first received our inventory from the manufacturers, they shipped out over 7000 orders (all of Kickstarter plus some online orders) within 24 hours. Awesome. (Update: We have been working closely with Shipwire since the time of this writing and they have been really great about getting shipping prices as low as possible. If you are looking for an order fulfillment service it behooves you to check them out).
The last touch was to create a bit of packaging for the Glif. We wanted it to be simple (unsurprisingly) and include instructions for using the Glif. We also knew that it didn’t need to be retail friendly just yet (we could cross that bridge later) so there was no need for gratuitous plastic or excessive packaging. In the end, it became a simple die-cut craftboard card, printed on both sides with black ink. The shape of the Glif allowed it to stay in the card without any additional adhesive or attachments.
Breakdown:
3D modeling software: Rhinoceros for Mac
3D printed prototypes: Shapeways
Project funding: Kickstarter
Manufacturing: Premier Source
Printer (for packaging): Keystone Folding Box Co
Fulfillment Service: Shipwire
eCommerce Store: Shopify
Domain Hosting: Dreamhost
Payment gateways: Braintree and Paypal
Email campaigns: Mailchimp
Monitoring Internet chatter: Google Alerts
Monitoring Twitter chatter: Tweet Deck for iPhone
January 17, 2011 / 1,375 notes