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WIRED

Today’s Picks

Pit of Despair

She Painted a Few Champagne Bottles. Then Came Meta’s Customer Support Hell

A fashion influencer’s struggles to unblock her Instagram account highlight a long-standing problem with Meta’s lackluster customer service. Users and regulators say the company must step up.
Book Excerpt

They Experimented on Themselves in Secret. What They Discovered Helped Win a War

The untold, top-secret story of the British researchers who found the key to keeping humans alive underwater—and helped make D-Day a success.
Business

Microsoft in the age of Satya Nadella

Originally published February 2015: More than five years before Microsoft invested its first $1 billion in OpenAI, its engineers were hard at work on something that they believed would transform consumer computing, and it wasn’t artificial intelligence.