Human resource management

A Simpler Way to Make It Simple

Before rolling out an enterprise innovation, Tesco (the UK’s supremely innovative supermarketer) insists that it must meet three conditions. The first is that innovation must in some way be better for customers; second is that it should ultimately prove cheaper for Tesco; and, finally, the innovation must make things simpler for staff. While doing work […]

by

Michael Schrage

by

Michael Schrage

September 01, 2010

Before rolling out an enterprise innovation, Tesco (the UK’s supremely innovative supermarketer) insists that it must meet three conditions.

MS

Michael Schrage, a research fellow at MIT Sloan School’s Center for Digital Business, is the author of the books Serious Play (HBR Press), Who Do You Want Your Customers to Become? (HBR Press) and The Innovator’s Hypothesis (MIT Press).

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