You are fired!

Source: Translation Times
Story flagged by: Maria Kopnitsky

Don’t worry about the title of this blog post: this is not about the linguist getting fired, but about the linguist firing a client. In general, we are not big fans of the term firing clients, but it does make for a catchy title. Now that we’ve got your attention, let’s talk about a problem that every small business owner, regardless of the business sector, faces sooner or later: clients who are simply, well, not worth it. If this has never happened to you, consider yourself lucky.

It’s a well-known reality of the marketplace that some clients will be more difficult and will take up more of your time than others. We’d say that 99% of our clients are absolutely lovely, but some require more work and more hand-holding than others. Some have completely preventable emergencies that they expect us to solve. That’s not to say that they aren’t nice people or that we don’t like them, but as the owners of a small business, our only resource is our time, so we have to make choices about how we use that resource to benefit our bottom line. We run a business, and we need to always behave like one. For better or for worse, that includes making some difficult decisions about whom we want to work with. Since we work for ourselves, we are under no obligation to continue any working relationship that simply isn’t fruitful, and sometimes you have to walk away. More.

See: Translation Times

Subscribe to the translation news daily digest here. See more translation news.

Comments about this article


You are fired!
Helene van der Westhuizen
Helene van der Westhuizen  Identity Verified
Germany
Local time: 07:53
Member
English to Afrikaans
+ ...
The most liberating thing Apr 18, 2014

I fired a huge corporate client this time last year, just as our VERY HUGE venture got under way. It was the most difficult thing I ever had to do, but when I finally did it, it was one of the most liberating experiences of my life. They've lost one of the best service providers in the field, and I'm still going strong.

Be good to yourself. Fire the client.


 
DZiW (X)
DZiW (X)
Ukraine
English to Russian
+ ...
Congratulations! Apr 19, 2014

Rather many people can't get a very simple thing: any agreement should be a win-win deal or else it's but an ultimatum, solicitation, blackmailing and so on.

Although I prefer to do it mildly: not fired (permanently), but postponed (till better times; indefinitely).


 
Henry Hinds
Henry Hinds  Identity Verified
United States
Local time: 23:53
English to Spanish
+ ...
Congratulations Apr 19, 2014

I do hope that you fired your client for a good reason. But the most liberating thing about working on your own is that you answer to no one but yourself. You have been emancipated from slavery (a job and a boss) and anything you do not wish to do or anyone you do not wish to deal with, you just turn down or tell them off.

I quit my last job almost 28 years ago and never looked back.


 
Kuochoe Nikoi-Kotei
Kuochoe Nikoi-Kotei  Identity Verified
Ghana
Local time: 05:53
Japanese to English
News? Apr 19, 2014

It's an interesting article, to be sure, but is it really "news"?

 
Helene van der Westhuizen
Helene van der Westhuizen  Identity Verified
Germany
Local time: 07:53
Member
English to Afrikaans
+ ...
To DZiW Apr 20, 2014

If the client urges you to compromise the quality of your work, I can't imagine that better times will come.

 
DZiW (X)
DZiW (X)
Ukraine
English to Russian
+ ...
Helene Apr 21, 2014

I found out that rigidity is neither the primary nor the constant feature of a legal entity (a company), so both its image and attitude often depends on the very current situation and job.

Also perhaps I'm beyond optimistic, but I still do believe that even the 'worst' person is apt to learn and become better (and do his or her own correction work too).

No snake oil here either, that's why I prefer to leave just some shortest straw to try it later--when I have calmed
... See more
I found out that rigidity is neither the primary nor the constant feature of a legal entity (a company), so both its image and attitude often depends on the very current situation and job.

Also perhaps I'm beyond optimistic, but I still do believe that even the 'worst' person is apt to learn and become better (and do his or her own correction work too).

No snake oil here either, that's why I prefer to leave just some shortest straw to try it later--when I have calmed down and there's at least one good reason to think it may be worthy and may turn out differently; and very often it does more good than I could even expect. Therefore I refrain from dropping people out for good.


As for 'compromising the quality', you are pretty aware that it's just a periphrasis for 'we badly need a discount, very please!' Indeed, it often becomes rather annoying, almost disgusting, yet it may imply that you haven't stated firmly enough that your agreed rates are no subject to negotiation. On the other hand, not all people are worthy to deal with, unfortunately. So I diversify)

Cheers.
Collapse


 
Helene van der Westhuizen
Helene van der Westhuizen  Identity Verified
Germany
Local time: 07:53
Member
English to Afrikaans
+ ...
To DZiW Apr 21, 2014

It had nothing to do with rates.

I'd rather refrain from commenting any further.


 

Sign in to add a comment

To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Jared Tabor[Call to this topic]

You can also contact site staff by submitting a support request »
This discussion can also be accessed via the ProZ.com forum pages.


Translation news
Stay informed on what is happening in the industry, by sharing and discussing translation industry news stories.

All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search